About Us
At Eastern Accents, we are experts in American-made luxury home textiles and we seriously love all things soft and beautiful. Founded by a husband-wife team in 1989, we remain a family business with the same dedicated focus on trend-leading design, unmatched quality, and fantastic customer service.
Based in the heart of Chicago, we are proud to have kept all of our departments (including manufacturing) under one Windy City roof. Our in-house design team travels the world getting inspiration and selecting the world's finest fabrics, translating them into unique new looks to last a lifetime. Our skilled team of in-house craftspeople make all of our products to order, giving us full control of the production process and quality control. And finally, our customer service team is well-versed in every sewn-up, quilted, and embroidered detail we could think of - and located right here, so they're involved in all areas of our business every day.
Eastern Accents is still a family business made up of a team of dedicated Chicagoans. Many of us live in the streets surrounding our facility, the last of its kind within Chicago city limits, and we are very proud of our company's warm community spirit. We would all like to thank you for thinking of us; we hope we can make you soft and beautiful things for many years to come.
Eastern Accents
Welcome to our factory! Originally built for radio manufacture in the 1920s, this central Chicago building is now where all of our luxurious bedding is made. Let us take you on a tour inside!
Showroom
The first room you'll enter will be our showroom - open to the public all work days - where you can browse our latest collections and even shop our retail offerings.
Showroom
Our showroom is also home to a meeting and design space, complete with trim samples and product binders.
Design
On the far right hand of our premises, our Design Department is where everything begins. Our super-talented team of textile designers source the best materials from around the world to put together 10-15 trend-setting new collections twice a year.
Design
Each new collection goes through several rounds of development, including discussions between design, sales, production, and marketing teams.
Design
Our designers source sample materials from the best fabric mills all around the world. This fabric "library" is where product development begins.
Design
Designers consider how a fabric's quality, weight, texture, and coloring coordinate with each other, our current offerings, and the very latest in textile and fashion trends.
Inventory
Step through a door in our showroom, and you enter a different world. Inventory and Production cover our entire ground floor; our curated inventory includes about 2,000 luxury fabrics
Inventory
It looks complicated, but our fabrics are carefully organized and coded by aisle, shelf, and unit.
Inventory
Our extensive zipper inventory includes every size, color, and style we could think of to perfectly match our products.
Inventory
Each bolt of fabric is carefully inspected on arrival, then wrapped and secured in plastic to keep it safe from dust.
Inventory
A select few items are just too popular to make to order; our Quickship selection is a group of 15 collections that we keep in inventory for extra-fast lead times.
Cutting
Right next to Inventory is our Cutting department. Since over 90% of our product is made to order, the Cutting department is probably the first place your order goes.
Cutting
Following a detailed product spec, our Cutters pull fabrics from our extensive inventory and follow complex cutting patterns.
Cutting
Our team of skilled fabric cutters are trained in cutting many delicate and intricately patterned fabrics by hand to avoid damage or inconsistencies.
Cutting
Our cutters are incredibly precise, and use specialty scissors, tables, and other equiptment to get the job done right.
Cutting
We also make Customer's Own Materials (COM) custom projects, using fabrics sent in by you!
Cutting
Less complicated fabrics can be cut by our laser machines, which are programmed to minimize fabric waste.
Handpainting
On the other side of the floor, skilled hand-painters, nailhead-appliers, button-makers, and tassel-spinners make beautiful embellishments. Our incredibly skilled hand-painters create beautifully decorated pieces and work with our designers to create new products.
Nailheads
Metal nailheads give our decorative pillows, duvet covers, and upholstered furniture a glam edge. All are applied by hand in complex patterns.
Buttons
This device creates fabric-covered buttons, ensuring that buttons on all products match the rest of the item.
Tassels
Tassels, tassels, everywhere! Classic, glamorous, and fun, they decorate everything from curtain tie-backs to decorative pillow corners.
Tassels
All of our tassels our handmade using this traditional pedal-powered tassel spinner.
Tassels
With the threads spun, our tassel maker cuts the threads, folds them over, and ties them together.
Tassels
The finished product is a beautiful decorative tassel, ready to be attached.
Sewing
Just one Zipper Shelf away from our Cutting Department, you'll discover Sewing. After the fabric is cut and decorated with any special buttons, piecing, painting, or embroidery, your order heads over to the Sewing Department to be put together.
Sewing
Our highly skilled seamstresses sew at unbelievable, super-fast speeds, all while working with special delicate fabrics.
Sewing
Kelly, one of Eastern Accents' very first employees, works her magic in the sewing room.
Fine Linens
Our last stop in this room, right at the back of the sewing area: Fine linens (the especially luxurious cotton and linen fabrics we use for sheeting) get special treatment. They are cut, sewn, ironed, and folded by a dedicated fine linens team.
Fine Linens
Fine linens include high-thread count 100% linen, 100% Egyptian cotton percale, and 100% Egyptian cotton sateen sheeting. Our linens also feature skilled edge embroidery, lace piecing, and more.
Fine Linens
We use special high-quality irons, suspended from the ceiling, to meticulously iron each fine linens item, such as this duvet cover. That way it is crisp, clean, and perfect when it comes to you.
Fine Linens
Folding is an important part of the Fine Linens production process. These large sheets, duvet covers, and pillow cases are expertly packed for superior customer experience.
Quilting
Phew! We're a primarily open-plan space, so now we're only entering Room Two of production. This state-of-the-art quilting machine allows us to make our own quilted products, fastening a layer of high-quality batting between two layers of decorative fabric in unique patterns.
Comforters
Right next to quilting, our batting table works on fastening batting in comforters, bed scarves, and other padded items.
Comforters
Batting is cut to perfectly fit between two cut fabrics,and is then fastend by hand-tacking or button-tufting.
Button-Tufting
Button-tufters hand-sew decorative buttons along the comforter to keep the batting perfectly in place for years to come.
Down
In the last room, all the way at the back of our factory, we have saved the most important part for last: our Down Room. To ensure each of our products from pillows to duvets is filled with the very best down or faux down forms, we make our own.
Down
We even designed our own Down Room machinery (the rest wasn't good enough!) and got it manufactured to perfectly suit our needs.
Down
This custom-made down spinner keeps the feathers moving, keeping them soft and fluffy, as the delicate fibers can become crushed if left in storage for too long.
Down
And it's not just down. We also make all of our own high-quality feather, blend, and faux down inserts.
Down
Each of our fill types are sourced from some of the world's highest-quality vendors.
Down
Onced an item is filled, it is weighed on an extremely sensitive scale to make sure the correct amount of fill was used.
Drapery
One floor down you'll discover drapery and furniture. All curtains are meticulously ironed, inspected, and tested to make sure they have a perfect even drape.
Drapery
Our state-of-the-art drapery room includes special large-scale tables that enable us to make custom pieces of even the most extraordinary sizes. Here, one of our drapery masters has hand-tacked the string to a set of Roman shades and is ironing out her work.
Furniture
Our Online Upholstery Workshop enables customers to choose one of our unique fabric designs, apply their own fabrics, and view a mock-up immediately online. All furniture pieces are benchmade in our factory by skilled carpenters.
Furniture
As with most of our work, the development of our upholstery workshop was a collaboration. Our designers and carpenters came together to create beautiful and versatile styles that would suit our range of fabrics.
Furniture
Our upholsterers line each piece with high-quality upholstery batting, then stitch your chosen fabric in place and apply any optional decorative features, such as button-tufting or nailhead detailing.
Furniture
Skilled craftspeople also embellish your custom upholstered furniture with nailheads in a variety of styles and designs.
Furniture
We use matching strips of fabric to conveniently hide any nails, stitches, staples, or other signs of construction seamlessly.
Furniture
Our standard and semi-custom upholstered furniture offerings include headboards, beds, benches, ottomans, stools, benches, and daybeds.
Furniture
Each handmade bed is carefully constructed to be easy to put together at home simply slot in the headboard and your bed is ready! No professional assistance required.
Packing
Our packers take great care to stuff, fold, and package your order so you get a perfect finished product as soon as you open the box.
Packing
Just a shelving unit away, our packers and pillow insert makers communicate every day to ensure you get your finished product as quickly as possible.
Shipping & Receiving
The Dock sees each project at its very beginning and very end: receiving and delivering fabrics and shipping out your order when it's ready.
Shipping & Receiving
Our fabrics, trims, and other materials our sourced from some of the most innovative and highest-quality vendors. Our design team travels the world discovering new mills, exploring trend-leading trade shows, and keeping an eye out for the latest great textiles.
Graphics
Next door to our Design department is our photoraphy studio, home of our Graphics team. Here we photograph, lay out, and write copy for all of our own catalogs and marketing materials.
Graphics
Dating back to 1908, this large open part of our premises was originally built for making bagged ice. Luckily it also doubles as a wonderfully-lit photo studio.
Swatch Room
Loop back round to our showroom and you'll pass through our Swatch Room - where we make all of our own swatches.
Swatch Room
Swatches are attached to cards which customers can order on their own or within a large Deluxe Binder, a treasure trove of Eastern Accents product information including descriptions, details, and swatches on each collection.
Showroom
And here's what our product looks like when it comes to you: simply well-made, well-designed home accessories.
Showroom
Our line includes licensed brands from three interior designers: Barclay Butera, Thom Filicia, and Celerie Kemble. Each brings their own unique flair to our offerings.
Showroom
We can also provide sample swatches, binders, catalogs, and more sales materials; call us or visit our website for more information.
Customer Service & Sales
Thank you for joining us on this (virtual) factory tour! Next time why not visit us in person or contact our friendly and knowledgable customer service team?